Oregon Medical Group Management Association

Current Open Positions

  • 01/14/2020 12:11 PM | Mindy Zaubi (Administrator)

    posted 01.14.2020

    Practice Manager - Full Time

    The Practice Manager position is responsible for providing oversight and guidance for the daily operations of our three clinical locations. This position will ensure that all clinics are operating at the highest quality standards, while meeting all internal, and external regulatory requirements.  This position will lead by example ensuring a strong understanding of all clinical workflows by providing guidance and mentorship to all employees.  This position will have been able to review and analyze operational barriers for their team, utilizing their knowledge of clinical operations, for developing improved procedures and processes. 

    The Practice Manager will work in close collaboration with the Human Resource Manager, Revenue Cycle Manager and Technology Manager for overlapping projects, processes, training, hiring, and performance evaluations ensuring the highest work standards are met. 

    Essential Job Responsibilities:

    Personnel Management: 

    • Hires, mentors, evaluates, develops work plans, counsels, and terminates personnel as needed.
    • Directly oversees Administrative Supervisors, Clinical Supervisors, and Care Coordinator.  Provides indirect supervision and guidance for all other clinical roles that are overseen by supervisor roles including Medical Assistants, Nursing, Front Desk, and Medical Records, Scheduling, and Interpreter services.
    • Responds to employee complaints and grievances working in collaboration with HR Manager. 
    • Ensure TCC policies on merit raises are followed, and equity in recognition across clinics utilizing milestone achievements for meeting project/group goals.
    • Identifies staff development needs and develops in-services to meet the needs for all regulatory, safety and emergency training. 
    • Work with HR Manager for yearly review of position descriptions.
    • Responsible for time and attendance for staff.
    • Approves leaves in conjunction with supervisory positions, ensuring the daily staffing needs are met to achieve optimum patient care. Provide problem solving for staffing needs across locations.
    • Exhibits a high standard of personal and professional integrity and establishes a respectful work environment. Models good customer service behaviors.  Clearly communicates performance expectations and standards of behavior to staff. 

    Administrative & Strategic Development:

    • Independently identifies opportunities for increased efficiencies in processes, developing new, or revised clinical procedures when needed. 
    • Stays updated on regulatory requirements ensuring internal policies are updated and reviewed yearly.  Develops education and audit processes to ensure at year end all requirements to regulations are met.
    • Problem solves physicians’ and staffs’ concerns regarding process barriers.
    • Investigate and address patient / family complaints. 
    • Participates on committees that impact the areas of clinical operations, conducts staff, and site meetings. 
    • Monitor and develop reporting for site meetings on clinical metrics including referring metrics, phone access, scheduling of patient appointments, and availability, utilization of appointments to ensure compliance with organizational, and customer service standards. 
    • Keep updated on national trends and innovations bringing forward new approaches in pediatrics and primary care clinical operations.

    Practice Operations:

    • Oversee the clinical and non-clinical administrative functions at 3 locations, enhancing operational effectiveness, emphasizing cost containment and high-quality patient care.
    • Adheres to policy and procedures and maintenance of standards of care for all regulatory bodies.  
    • Work collaboratively and in conjunction with the Revenue Cycle Manager serving as the liaison for the Revenue Cycle Manager for providing staff education on the for patient financial policies, and workflows.
    • Ensure close oversight of for front end operations, scheduling and collection of payments, including scripting/auditing to ensure we are providing a great customer service experience, while reducing avoidable adjustments caused by the front-end work processes.
    • Develop standards of practice including emergency and safety standards in conjunction with committees, or independently. Ensure safety and emergency training for all staff occurs annually.
    • Set baseline and develop workplans for continuous improvement of patient satisfaction scores.
    • Develop and set customer service standards for appointment scheduling, and on-line scheduling, ensuring patient access to appointments are available.
    • Oversee and monitor the reconciliation process for charge payments at the front desk. 
    • Review annually each position/area with priority focus on front desk operations to streamline processes.  Develop opportunities to move to the “properly prepared patient”, reducing bottlenecks in the front-end operations, as well as clinic flow.
    • Works to identify and proactively respond to the operational needs of providers and staff.  Coordinates with the Site Supervisors and Clinical Supervisors to address and satisfactorily resolve the staff’s and providers’ operational concerns.

    Education & Experience:

    Required:

    • Certified Medical Manager (CMM), or related certification with minimum of 2 years healthcare supervisor/management experience.
    • Experience in lieu of degree will be considered wth 5+ years of clinic operational experience including an understanding of front to backend operations.
    • Demonstrated management/supervisory experience.  Strong problem solving skills along with proficiency in Microsoft Office applications, and within an EMR system.
    • Excellent written and verbal communication skills, strong customer service orientation and ability to work as a team member.  Must possess a strong drive for responsibility, and task completion. Originality in problem solving, with ability to make independent decisions, and move forward with actions.  Ability to work at times in a stressful situation, helping to mediate situations that lead to solution/resolution. Understanding of HIPPA and OSHA regulations.

    Preferred:

    • Bachelor’s Degree in Business Administration, Health Care Management, or related field with 3+ years working as a clinical manager/supervisor overseeing daily clinic operations.
    • Experience with GE Centricity PM/EMR.

    Compensation:  Competitive salary in commensurate with experience.

    Benefits:  Excellent benefits provided including paid time off, sick time off, holiday pay, medical/dental/vision, and retirement plan.

    Candidates: Please submit cover letter, resume and salary requirements to Natalie Cui: hr@childrens-clinic.com.

  • 01/13/2020 9:00 AM | Mindy Zaubi (Administrator)

    posted 01/13/2020

    Practice Administrator - OB/GYN - Full Time

    How to apply: Send resumé to misty@healtheps.com

    Large, established OB/GYN group seeks experienced Practice Administrator to partner with physician leadership to effectively lead and direct all operations.  Our practice is a long-standing OB/GYN group with multiple locations in the Portland area.  Our board certified physicians are committed to providing high quality patient centered care. 

    Job Title: Practice Administrator

    Reports to: Board of Directors

    Supervises: Administrative office managers and all non-physician clinical and non-clinical personnel and departments. 

    Job Summary: The Practice Administrator will report to the Managing Partner for decisions regarding day-to-day operations and to the Board of Directors for long range strategic planning goals.  They will be responsible for providing administrative direction and coordination in the formulation, interpretation and administration of current and long-range policies, procedures and programs. They will work in collaboration with board members, front-line leaders, and staff to create an engaging environment, focusing on safety, clinical quality, and financial stewardship.  They will strive to create a workplace environment that promotes staff, physician, and patient satisfaction.

    Essential Job Responsibilities:

    1. Develops long-term strategies and manages the strategic direction of the organization. Demonstrates the ability to facilitate the corporate legal structure, define policy and define the organization’s culture in conjunction with the organization’s Board of Directors.
    2. Ensures that patients receive the best possible care, keeps the organization focused on patient safety and efficient operations.
    3. Oversees effective staffing strategies, recruitment and retention, training, and performance evaluation processes.
    4. Ensures the financial viability of the organization by establishing and maintaining systems to ensure a profitable and compliant practice.
    5. Ensures organization compliance with all regulatory agencies governing health care delivery and the rules of accrediting bodies. Continually monitors operations, programs, physical properties and initiates appropriate changes.
    6. Implements an effective business plan and effectively manages daily clinical and administrative operations across all sites.
    7. Represents the organization in its relationships with other professional organizations, government agencies, and third-party payers.
    8. Maintains a program to provide an overall safe environment, prevent or minimize adverse events, and comply with federal and state laws and regulations.
    9. Serves as liaison and channel of communication between the Board of Directors and its committees and the medical and administrative staffs.
    10. Effectively oversees multiple locations by negotiating and managing all vendor contracts, lease agreements and maintenance needs. 
    11. Develops strategic planning regarding office expansion and contraction using data based decision making to identify potential markets, locations, necessary resources, patient volume, payer mixes, provider recruitment, etc.  Responsible for coordinating and managing any new office expansion or office closure.
    12. Responsible for insurance payer credentialing and contracting, and pursues routine contract increases and carve outs or other alternative funding methods.
    13. Works with the Assistant Administrator in overseeing all revenue cycle functions and related staff, and interfaces with clinic’s contacts at Athena.
    14. Provides routine production analysis and distribution of reports.  Promotes lean workflow analysis, which is standardized, sustainable and cost effective.
    15. Creates marketing and advertising plans.  Supervises and directs clinic online presence including website maintenance and management of social media outlets and reputation. 
    16. Continually works to improve patient office interaction and promote customer satisfaction.  Work directly with the Assistant Administrator to oversee staff customer service training and target strategies to improve office based systems including phones, patient portal, wait times, communication etc.  Responds effectively to patient concerns in writing and in person.
    17. Identifies tactics to address staffing shortages and promote staff retention.
    18. Oversee Human Resources function and personnel issues including employee handbook policy revisions, benefits packages, staff performance reviews and coaching, role clarifications and job descriptions by position, pay scale development, merit based raises, and leave and earning policies.
    19. Promotes leadership development by establishing a culture of engagement focused on corporate mission, vision and values.  Helps design and develop training programs that ensure technical and professional competencies of all staff members.  Identifies and mentors high performing staff capable of assuming larger responsibilities and primed for promotion.
    20. Designs and develops appropriate organizational structure that promotes effective, efficient decision making, identifies specific chain of command, ensures sufficient support for all staff and leads, promotes fair and equitable division of labor, prevents individual burnout and improves overall job satisfaction and office based morale. 

    Education: Graduate degree in health care administration or business administration, FACMPE (MGMA) preferred.  Bachelor’s degree required.

    Experience: Seven years of executive-level experience, including five years of experience in health care administration.  OB/GYN and Athena Clinicals experience strongly preferred. Multi-site management experience preferred.

    Compensation:  Competitive salary and excellent benefits package commensurate with experience. 

    Other Requirements: A demonstrated commitment to professional development and growth. Must be able to work well with long time personnel and adapt to current cultural trends while also effectively exploring and promoting changes where necessary.

    Candidates: Please submit cover letter, résumé and salary requirements to Misty Osko: misty@healtheps.commisty@healtheps.com


  • 12/30/2019 11:32 AM | Mindy Zaubi (Administrator)

    posted 12.30.2019

    Practice Administrator - Full Time

    How to apply: email resume with salary requirements to misty@healtheps.com

    Large, established single specialty group seeks experienced Practice Administrator to partner with physician leadership to effectively lead and direct all operations in 3 locations. Our board certified physicians are committed to providing high quality patient centered care. 

    Job Title: Practice Administrator

    Reports to: Board of Directors via Managing Partners

    Supervises: Administrative office managers and all non-physician clinical and non-clinical personnel and departments. 

    Job Summary: The Practice Administrator will report to the managing physicians for decisions regarding day-to-day operations and to the Board of Directors for long range strategic planning goals.  They will be responsible for providing administrative direction and coordination in the formulation, interpretation and administration of current and long-range policies, procedures and programs. They will work in collaboration with board members, front-line leaders, and staff to create an engaging environment, focusing on safety, clinical quality, and financial stewardship.  They will strive to create a workplace environment that promotes staff, physician, and patient satisfaction.

    Essential Job Responsibilities:

    1. Develops long-term strategies and manages the strategic direction of the organization. Demonstrates the ability to facilitate the corporate legal structure, define policy and define the organization’s culture in conjunction with the organization’s Board of Directors.
    2. Ensures that patients receive the best possible care, keeps the organization focused on patient safety and efficient operations.
    3. Oversees effective staffing strategies, recruitment and retention, training, and performance evaluation processes.
    4. Ensures the financial viability of the organization by establishing and maintaining systems to ensure a profitable and compliant practice.
    5. Ensures organization compliance with all regulatory agencies governing health care delivery and the rules of accrediting bodies. Continually monitors operations, programs, physical properties and initiates appropriate changes.
    6. Implements an effective business plan and effectively manages daily clinical and administrative operations across all sites.
    7. Represents the organization in its relationships with other professional organizations, government agencies, and third-party payers.
    8. Maintains a program to provide an overall safe environment, prevent or minimize adverse events, and comply with federal and state laws and regulations.
    9. Serves as liaison and channel of communication between the Board of Directors and its committees and the medical and administrative staffs.
    10. Effectively oversees multiple locations by negotiating and managing all vendor contracts, lease agreements and maintenance needs. 
    11. Develops strategic planning regarding office expansion and contraction using data based decision making to identify potential markets, locations, necessary resources, patient volume, payer mixes, provider recruitment, etc.  Responsible for coordinating and managing any new office expansion or office closure.
    12. Responsible for insurance payer credentialing and contracting, and pursues routine contract increases and carve outs or other alternative funding methods.
    13. Works with the Business Office in overseeing all revenue cycle functions and related staff.
    14. Provides routine production analysis and distribution of reports.  Promotes lean workflow analysis which is standardized, sustainable and cost effective.
    15. Creates marketing and advertising plans.  Supervises and directs clinic online presence including website maintenance and management of social media outlets. 
    16. Continually works to improve patient office interaction and promote customer satisfaction.  Works directly to oversee staff customer service training and target strategies to improve office based systems including phones, patient portal, wait times, communication etc.  Responds effectively to patient concerns in writing and in person.
    17. Identifies tactics to address staffing shortages and promote staff retention.
    18. Works with outsourced Human Resources company regarding personnel issues including employee handbook policy revisions, benefits packages, staff performance reviews and coaching, role clarifications and job descriptions by position, pay scale development, merit based raises, and leave and earning policies.
    19. Promotes leadership development by establishing a culture of engagement focused on corporate mission, vision and values.  Helps design and develop training programs that ensure technical and professional competencies of all staff members.  Identifies and mentors high performing staff capable of assuming larger responsibilities and primed for promotion.
    20.  Designs and develops appropriate organizational structure that promotes effective, efficient decision making, identifies specific chain of command, ensures sufficient support for all staff and leads, promotes fair and equitable division of labor, prevents individual burnout and improves overall job satisfaction and office based morale. 

    Education: Graduate degree in health care administration or business administration, FACMPE (MGMA) preferred.

    Experience:  Five years of executive-level experience, including experience in health care administration.  Multi-site management experience preferred.

    Compensation:  Competitive salary and excellent benefits package commensurate with experience – range of $90,000 – 150,000 per year. 

    Other Requirements: A demonstrated commitment to professional development and growth. Must be able to work well with long time personnel and adapt to current cultural trends while also effectively exploring and promoting changes where necessary.

    Candidates: Please submit cover letter, resume and salary requirements to Misty Osko: misty@healtheps.com

  • 12/10/2019 4:36 PM | Mindy Zaubi (Administrator)

    posted 12.10.2019

    Clinic Administrator

    Job Type: Full-time

    Reply to admin@orthosportsmed.org

    The Clinic Administrator of the Orthopedic and Sports Medicine Center of Oregon LLC (OSM) primary responsibilities, while some delegated ultimately responsible for, include but are not limited to;

     - Managing the Day to Day Operations of the Clinic

     - Maintain Financial Health of the Clinic

    - Maintain a Positive Culture of the Team

     - Manage Human Resources & Benefits with Strong Knowledge of Employment Law

     - Competent Knowledge of Federal, State and Local Regulations and Laws

     - Competent Knowledge of Healthcare Industry Regulations as directed under CMS, OIG, Stark, OSHA and HIPAA

     - Revenue Cycle Management

     - Coding and Fraud & Abuse

    The responsibility requires a high level of executive expertise and competence in the Healthcare industry, continued education to further knowledge and understanding of the ever changing landscape, regulations, and laws that govern the healthcare industry. Active participation in strategic future planning. Preparation and implementation of such plans to promote longevity and stability of OSM.

    This position reports directly to and expects communication and direction from the Managing Partner and Board of Directors (owners) of OSM.

    Day to Day Operations of the Clinic including Satellite Clinics; Oversee the department coordinators who support the team members with appropriate orientation and training of clinic/company expectations. Oversee and assist with staffing needs and assignments including the Physician Assistants schedules. Assess and provide the appropriate need/requests of office furniture, technology and hardware. Assist with efficient work flow. Ensure well-functioning WiFi, internet, computers, printers and phone system services.

    Financial responsibility; monthly financial reconciliation of general accounting and practice management systems, reporting of profit and loss details to the owners of OSM. Preparation of overhead allocation by provider worksheet. Management of Accounts payables, identification and reconciliation of invoices, preparation of checks for payment and mailing of payments to vendors in a timely fashion. Utilization of appropriate chart of accounts, currently utilizing MGMA recommended, when recording of revenue and expenses, thorough understanding of such categories to maintain continuity of reports. Active management of Bank accounts to ensure positive balances at all times. Cash flow management; prediction of upcoming revenue to meet expenses. Communication with and submission of all necessary financial reports and copy of accounting software to CPA for tax reporting purposes, currently on an annual basis for accurate tax reporting. Active benchmarking to track market level of revenue and overhead.

    Human Resource Management; Identify staffing needs and provide best effort toward maintaining "right sized" staff teams. Hiring and termination, as necessary, staff of OSM. High level knowledge of all employment laws whether federal, state, and/or local. Promote positive team culture which includes mutual respect among the teams, our patients, and business partners such as vendors and/or affiliates. Conflict resolution. Monitor and negotiate employee benefits such as medical, dental, disability, and like policies. Retirement plan administration in collaboration with TPA. Provide support to Department Coordinators to ensure staff teams are trained and property orientated to the company goals and standards along with job duties with regular evaluation of performance. Organization and/or assistance with regular department and whole clinic meetings.

    Technology and Equipment; knowledge with complete and thorough understanding of network structure, PM/EMR software including managing updates and required maintenance. Direction of and regular communication with IT support company is required, full reliance on IT company is not adequate, negotiation of said services pertinent. Understanding of other application services and software used in clinic; accounting, payroll, internal imaging equipment at all sites, PACS whether internal or external, facility access and the like. Maintain an active awareness of emerging technologies and services for efficiencies, identify and perform thorough vetting of such new technology updates and changes or purchases. Present recommendations to Managing Partner and Board of Directors. Negotiate approved purchases, updates/changes and manage implementation of the technology or equipment. Arrange/coordinate training and provide necessary support contact for affected staff. Negotiate and maintain maintenance agreement contracts for such technology and equipment.

    Payer contracting negotiation; Maintain competitive fee schedule for the practice with the understanding of all components determining such. Review and negotiate new payer contracts - monitor the agreement for compliance and necessary changes such as increased reimbursement of services or administrative burdens associated. Ability to determine contract changes will benefit practice. Strive to stay apprised of (with understanding of) emerging payment methodologies. Discuss and negotiate possible payment methodologies with Annual or bi-annual review and possible negotiations performed.

    Revenue Cycle Management; Oversee the Business office coordinator utilizing key performance indicators such as days in AR, collection/net collection, days in AR trending, monitoring AR balance and Outstanding claims. Routine spot checking of adjustments made on/to claims. Knowledge and understanding of CPT, ICD 9 & 10 coding as well as E/M documentation guidelines.

    Education Requirements:

    Our successful candidate shall hold a BA, MHA or MBA and have a minimum of five years healthcare management. Experience in orthopedic surgery is a plus. Competitive salary and benefits offered.

     Reply to admin@orthosportsmed.org

Contact us! main@omgma.com | 971-373-1477 | P.O. Box 790, Sherwood, OR 97140

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