ABOUT THE WEBINAR: 
One of the most important and often most difficult parts of a manager’s job is to be able to effectively communicate with the physicians and employees with whom they work. The manager serves physicians that are performing many roles in our organizations - doctor, owner, manager, and employee. This session will teach the best ways to prepare reports, hold formal meetings and have discussions in a variety of settings. Employees present a different set of challenges and the program discusses how to deal with problem employees and difficult situations such as conflicts and termination. 

ABOUT OUR SPEAKER: 
Stephen A. Dickens is an attorney and Vice President of Medical Practice Services at SVMIC. In this role, he advises physicians and their staff on organizational issues including governance, operations, strategic planning, leadership, patient experience and human resources. He is a published author and frequent speaker at state and national conferences on these topics. Mr. Dickens has spent the last 26 years working with physicians in various roles including 15 years in medical practice, hospital and home care executive positions before joining SVMIC in 2008. He is a Past Chair of the Medical Group Management Association having served as the first solo chair of MGMA-ACMPE. 

After registering, you will receive a confirmation email containing information about joining the webinar.